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User feedback tool
User feedback that's structured, prioritized, and acted on.
Stop digging through support tickets and Slack threads. Reqio collects feedback in your product, sorts it by votes and revenue, and gives your AI agent direct access to the backlog.
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Built for product teams
The feedback tool for teams that ship, not survey
Most feedback tools are built for marketers running NPS surveys. Reqio is built for product teams who want to know what users actually need, organized, prioritized, and accessible to their whole workflow, including their AI agent.
Revenue-weighted feedback
Know who's giving the feedback, not just what they said
A signed identity token, minted on your own server (Node.js, Next.js, Python, PHP, Ruby, or Go, no SDK to install), ties every submission and vote to a real user: email, display name, and MRR tier if you pass it.
- See whether high-MRR customers or free-tier users are driving the most requests
- Sort the backlog by revenue impact, not just vote count
- Know which company or account submitted a critical error report
Async conversations
Your team and your users, in one thread
Every private submission (bug, unexpected behavior, feedback, or question) opens a shared thread. Your team replies in the dashboard. The user gets notified and can reply by email, right back into the same thread. Async, not live chat, so it works on everyone's schedule.
How it works
From user friction to shipped fix, without the chaos
Capture feedback where it happens
The widget lives on your product, not a separate feedback portal. When a user hits friction, they click it and describe it in the moment, with context.
Feedback is structured automatically
Users pick their path before they type. Every submission arrives routed, with the page URL and optional diagnostic context attached.
Prioritize by votes and revenue
Other users vote on what they care about. Pass MRR data via a signed identity token, and the backlog shows demand weighted by paying-customer value, not just raw votes.
Ship and close the loop
Move a request to Completed. Everyone who submitted or upvoted it sees the update. No changelog emails, no manual follow-up.
For product teams
Feedback features built for the people who act on it
In-product capture
Feedback from the screen where it happened is worth ten times a form filled out three days later.
Routed from the first tap
Five paths in three groups, picked before the user types. Your backlog arrives organized from day one, no tagging required.
Identity-aware
Pass a signed identity token from your own auth system. The backlog shows names, emails, and MRR tiers, so you know who's loudest.
Votes by real users
Voting is scoped to users actually on your product. The numbers reflect real demand, not gameable anonymous votes.
Team inbox and triage
Invite your team. Triage together. Context is private to your team; status updates are visible to the users who asked.
Full project management via MCP
Your AI agent can triage requests, reply to conversations, send announcements, and configure the widget via the built-in MCP server. 42 tools, all gated by the connecting user's role.
Questions
Common questions about user feedback
What makes Reqio different from other user feedback tools?
Most feedback tools are survey platforms (one-shot) or support inboxes (unstructured). Reqio is a persistent, structured layer embedded in your product. Every submission is categorized, votable, and tracked through a pipeline. You get a living backlog, not a pile of emails, and your AI agent can reach it via MCP.
How does Reqio capture feedback in context?
The widget embeds directly on your product with one script tag. A small button appears on every page (or specific ones, your choice). When a user has something to say, they click it and describe it right there, no separate portal, no survey email.
Can I tie user feedback to my actual users from my database?
Yes. Mint a signed JWT on your own server with a standard JWT library, no SDK to install, and pass it to the widget on page load. Every submission and vote then ties to your user record: name, email, and any MRR or plan data you attach.
How does Reqio handle error reports differently from feature requests?
The widget opens with a category picker. Pick Error, and it captures diagnostic context automatically: page URL, browser details, and any JavaScript errors present. Bug reports arrive with what your team needs to reproduce them.
Can I filter user feedback by category or status?
Yes. Filter the backlog by category (feature, bug, unexpected, feedback, question), by status (Needs action, In progress, Completed), or both. Sort by vote count or submission date.
Is user feedback private to my team?
Yes. Users can see the status of their own request, but can't browse other submissions or see anyone else's identity. The backlog is only accessible to you and your invited team.
Pricing
No per-user tax, ever.
Unlimited end-users on every plan, including Free. Pay for your teammates and your firepower. Never for who shows up. Free runs the whole loop, widget to merged pull request, on one project.
Give your product team a structured view of what users need.
Collect user feedback freeNo credit card required · Embed in 2 minutes