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Customer feedback tool
Turn customer feedback into a backlog you can ship from.
One widget on your site collects feedback from every user. You manage it in a dashboard. Your AI agent reads the whole thing via MCP.
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The problem
Customer feedback shouldn't live in your inbox
Most teams collect feedback wherever it happens to land, and pay for that at prioritization time: by then the signal is old, thin, and impossible to act on.
Scattered across channels
Feedback lands in support tickets, Slack threads, sales calls, emails. You spend more time hunting for it than acting on it.
No signal on what matters
A one-off complaint and a request from ten paying customers look identical in an inbox. You can't tell which to prioritize.
Users never hear back
Feedback disappears into a black hole, users stop submitting, and your highest-value signal dries up.
Collect feedback in context
The widget sits on your product, not a separate page. Users submit the moment they hit friction, not when they remember to.
Structured from the first click
The widget opens to five paths in three groups. Users choose their intent before they type. Every submission arrives categorized.
Votes show what actually matters
Other users upvote what they care about. Twenty votes from paying customers is a different signal than one angry comment.
How it works
Embedded feedback in three steps
Paste one script tag
Copy the snippet from your dashboard and paste it before your closing body tag. It loads asynchronously, so it never slows your page.
Users submit and vote
Users pick their path, request, problem, or talk, describe what they need, and submit. Others upvote what they care about.
You triage, prioritize, and ship
Work from the sorted backlog. Move requests through the pipeline. Completed notifies the users who asked, closing the loop, no extra work.
What you get
Everything a product team needs to act on customer feedback
Embeddable widget
Shadow DOM isolated, one script tag, your color and logo. Drops onto any page without touching your styles or your load time.
Structured backlog
Every submission is categorized, votable, and sortable. Filter by status, category, or vote count. Nothing gets lost.
Revenue-weighted votes
Tag users with their MRR tier via a signed identity token. See whether the loudest requests come from free users or top-paying customers.
Status updates to users
Move a request to Completed, and the users who asked get notified. Feedback stops feeling like shouting into a void.
Team collaboration
Invite developers to your project. Share the backlog, brief each other in Context, move requests forward together, no shared account.
Full project management via MCP
Every project ships a built-in MCP server with 42 tools. Your AI agent can triage requests, reply to conversations, send announcements, and configure the widget, all at your permission level, no custom integration.
Close the loop
Replies land right back in the thread
When Reqio sends a status notification and the user replies, that reply lands directly in the conversation thread in your dashboard. No separate inbox, no copy-paste. One place, whether your team started it or the user did.
Announcements
Tell your users when something ships
Send a project-wide announcement from the dashboard or the MCP server. Follow up on a shipped feature, share an update, or tell upvoters about a change they asked for. Intentional, not automated.
Questions
Common questions about customer feedback
What is a customer feedback tool?
A customer feedback tool helps you collect, organize, and act on feedback from your users. The best ones embed in your product, not a separate survey form, so users submit in context. Reqio does this with a widget that drops onto any site in one script tag.
How is Reqio different from a feedback survey or a support inbox?
Surveys ask questions on your schedule. Inboxes just pile up. Reqio sits on your product and lets users submit the moment something happens, right where it matters. The widget routes each submission from the first tap, so you get structured signal, not a pile of text to triage by hand.
Can I see which paying customers submitted feedback?
Yes. Mint a signed identity token on your server (Node.js, Next.js, Python, PHP, Ruby, or Go, no SDK to install) and pass it to the widget. The backlog then shows which requests came from identified users, including MRR tier, so you see what paying customers actually want, not just what's popular with free signups.
What happens when you mark a request as completed?
When a request hits Completed, whether you, a teammate, or your AI agent flipped it via `change_status`, every subscriber gets an email and an in-widget notification. Upvoting opts the user in automatically. The loop closes with no extra work from you.
Does the feedback widget slow my site?
No. The Reqio widget loads asynchronously and mounts inside a Shadow DOM, so it never touches your render path. It doesn't block critical resources or your existing styles. The bundle is small and served from a CDN.
Is there a free plan for customer feedback?
Yes. Free includes one project with community voting, developer notes, API keys, MCP write access, and the GitHub agent loop, no credit card required. Paid plans unlock more projects, higher identity-tracking limits, team seats, and higher API and AI agent call limits. See the pricing page for the full breakdown.
Pricing
No per-user tax, ever.
Unlimited end-users on every plan, including Free. Pay for your teammates and your firepower. Never for who shows up. Free runs the whole loop, widget to merged pull request, on one project.
Start collecting customer feedback that moves your roadmap.
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