Refund and cancellation policy

1.1If you subscribe to a paid Reqio plan and are not satisfied, you can request a full refund within 14 days of the initial purchase date. No questions asked.

1.2The 14-day window applies to your first payment on a given plan. It does not apply to renewals or to plan upgrades after the initial window has closed.

1.3All refunds and chargebacks for Reqio subscriptions are processed by Dodo Payments as the Merchant of Record. Reqio's 14-day money-back guarantee is honored through Dodo Payments' refund processing and is subject to Dodo Payments' terms. Where the guarantee described in this policy and Dodo Payments' terms differ, Dodo Payments' terms prevail as the final authority on all refund determinations.

2.1Email support@reqio.app with the subject line "Refund request" and the email address associated with your account. Include the approximate purchase date.

2.2We will confirm the refund eligibility and process it within 3 business days. Refunds are processed through Dodo Payments and will be returned to your original payment method. Depending on your bank or card issuer, the credit can take 5 to 10 business days to appear.

3.1You can cancel your subscription at any time from the billing section of your account settings. Cancellation stops future renewals. You will not be charged again.

3.2After cancellation, you retain access to your paid plan features until the end of the current billing period. We do not issue partial refunds for the unused portion of a billing period, except within the 14-day money-back window described above.

3.3At the end of the period, your account automatically moves to the free tier and your features and limits revert to those of the free plan. Your data is preserved; you can re-subscribe at any time.

4.1Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected). We send a reminder email before annual renewals.

4.2If you wish to avoid a renewal charge, cancel before the renewal date. Refunds are not issued for charges that have already processed on renewal, outside the 14-day window for initial purchases.