When a user opens the widget, the first thing they see is a short menu asking what kind of feedback they want to share. Each choice routes into its own dedicated flow and lands in a different place on your dashboard.
The four categories
| Category | Widget label | Dashboard label | Visibility | |---|---|---|---| | FEATURE | Request | Request | Public backlog | | ERROR | Error | Error | Private inbox | | FEEDBACK | Feedback | Feedback | Private inbox | | OTHER | Question | Question | Public backlog |
What users see
The widget opens with three tiles:
- Request: "I have an idea or feature request"
- Error: "Something broke or did not work as expected"
- Feedback: "I have feedback or a review"
Each tile leads into a flow shaped for that type of input. Users do not see a generic text box for every type of submission.
Request (Feature)
The user searches existing requests first. If their idea already exists, they can upvote it. If not, they submit a new one with a short title. Requests appear on the public backlog where other users can upvote and discuss them.
Error
A three-step form asks what the user was trying to do, what they expected, and what actually happened. This structured input goes directly to your private inbox. Other users cannot see error reports.
Feedback
Free text plus a 1 to 5 star rating. Goes directly to your private inbox. Other users cannot see feedback submissions.
Public versus private
Request and Question submissions are public. Anyone using your widget can see them, vote on them, and leave comments (commenting requires a Pro or Business plan).
Error and Feedback submissions are private. They arrive in your Inbox, not the public backlog. Only dashboard users can see them. This is enforced on the server, not just hidden in the widget, so the private content never reaches other users' browsers.
The requester's Progress view
A user who submits something can always see their own submissions in the widget's Progress tab, regardless of category. If they reported a bug, they can see when it was marked fixed. If they left feedback, they can see when the team replied. The Progress view is scoped to the individual user's own activity.
Filtering by category
In the dashboard backlog, use the category filter above the request list to view only Requests, only Errors, and so on. The inbox view defaults to showing all private submissions.